Terms and Conditions

Terms and Conditions Last updated: January 2025

1. Scope & Provider Information These Terms and Conditions (“Terms”) apply to all orders placed through the online shop operated by:

Lukáš Marcinka
Na Drahách 429
Veselí nad Moravou, 69801
Business ID (IČ): 05807328
VAT ID (DIČ): CZ9207064592

("we", "us", "our").

These Terms apply to all orders unless otherwise specified for particular customer groups (e.g., consumers vs. business customers). A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or profession.

2. Contract Conclusion (a) The presentation of products in our online shop does not constitute a legally binding offer, but rather a non-binding invitation to place an order (invitatio ad offerendum). (b) By clicking the "Buy Now" button (or equivalent final checkout button), you submit a binding offer to purchase the goods in your cart. (c) The contract is concluded when we accept your offer. This acceptance is communicated via an order confirmation email, sent immediately after we receive your offer. (d) The contract languages available are English and German.

3. Prices, Payment & Taxes (a) All prices are shown in EUR (€) and, for deliveries within the EU, include the statutory value-added tax (VAT / "inkl. MwSt."). (b) Shipping costs are not included in the product price and will be displayed separately during the checkout process. (c) For deliveries to non-EU countries, such as Switzerland, EU VAT is not charged. The price shown will be net. However, Swiss import VAT (currently 8.1%) and customs clearance fees will be levied upon import and are payable by you, the recipient, to the carrier. (d) We accept the following payment methods: PayPal, Klarna (Pay Later / Sofort), Shopify Payments (Visa, Mastercard, SEPA), Apple Pay, and Google Pay. (e) Payment is due immediately upon conclusion of the contract, unless a different timeframe is agreed upon (e.g., Klarna Pay Later).

4. Shipping and Delivery (a) We deliver to Germany, Austria, and Switzerland. (b) Orders are typically processed within 1–3 working days after payment confirmation. Estimated delivery times (3–5 days for DE/AT, 5–7 days for CH) are non-binding estimates. (c) Shipments are handled by DHL, DPD, or GLS. You will receive a tracking link via email. (d) If a product is unexpectedly unavailable after you have placed an order, we will notify you immediately and refund any payment already made without delay.

5. Right of Withdrawal Consumers have a statutory 14-day right of withdrawal. All details, instructions, and the model withdrawal form are provided on our separate "Right of Withdrawal" page.

6. Retention of Title The goods shall remain our property until full payment has been received (Eigentumsvorbehalt).

7. Statutory Warranty (Liability for Defects) (a) The statutory warranty rights (in German: Gewährleistung) apply. For new goods purchased by consumers, the warranty period is two years from delivery of the goods. (b) If the delivered goods are defective, please contact our customer service (support@woodboards.cz) so we can arrange for rectification (e.g., repair or replacement). (c) For business customers (B2B), the warranty period is limited to one year, and the customer must inspect the goods immediately upon receipt and report any obvious defects without delay.

8. Liability (a) We shall be liable without limitation for damages resulting from injury to life, body, or health, as well as for damages caused by intent or gross negligence. (b) We are also liable without limitation for claims under the Product Liability Act and for any guarantees we have expressly provided. (c) For breaches of essential contractual obligations (so-called "cardinal duties") caused by slight negligence, our liability is limited to the foreseeable, typically occurring damage. Essential contractual obligations are those whose fulfillment is necessary to achieve the purpose of the contract. (d) In all other cases, our liability for slight negligence is excluded.

9. Data Protection We process personal data in strict accordance with the GDPR and our Privacy Policy, which is available on our website.

10. Governing Law and Jurisdiction (a) These Terms and all contracts concluded hereunder shall be governed by the laws of the Czech Republic, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). (b) For consumers, this choice of law only applies to the extent that it does not override mandatory consumer protection provisions of the country in which the consumer has their habitual residence (this is required by EU Rome I Regulation). (c) For business customers (B2B), the exclusive place of jurisdiction for all disputes arising from this contractual relationship shall be Prague, Czech Republic. (d) If the customer is a consumer and does not have a general place of jurisdiction in the EU, or if their residence is unknown at the time the action is filed, the place of jurisdiction shall also be Prague.

11. Online Dispute Resolution (ODR) (a) The European Commission provides a platform for online dispute resolution (ODR), which you can find here: http://ec.europa.eu/consumers/odr. (b) We are neither obligated nor willing to participate in dispute resolution proceedings before a consumer arbitration board (Verbraucherschlichtungsstelle).